Us

Having cemented our position as one of the South West’s most established award-winning breweries, we are in an exciting phase of growth. As such we are looking for new people to join our team as we continue on our journey making Beautiful Beer.

The Job

As our Sales and Office Administrator you will report to the Head of Sales, working closely with the Sales, Marketing and Warehouse and Fulfilment teams. A lot of your time will be spent working directly with trade customers and direct consumers via the phone and email. As a customer’s first point of contact with our business, in many instances, you’ll be responsible for shaping perceptions of Wiper and True.

For us, Wiper and True’s exceptional quality isn’t limited to the taste of our beer, we want to provide the best customer service of any brewery in the South West. Consequently, we’re looking for someone who delights in getting the details right and wants to deliver the best customer service to extraordinary standards. 

This is a pivotal role that not only supports but significantly contributes to both our Sales and Warehouse and Fulfilment teams' ambitious targets and business objectives. Your composed and organised manner will be tested by the range of activities that you will be required to carry out on a daily basis:

Key Responsibilities

• Liaise with our local, wholesale and export customers taking orders by telephone and email. Specifically, providing an informed and solutions focussed approach to dealing with all customer enquiries and helping to problem solve any issues, thus cementing our reputation of providing the best customer service to our customers. 

• Build new and repeat business through weekly inbound and outbound telesales calls with excellent customer service and targeted sales pitches to generate more weekly orders to support our field sales teams. 

• Working closely with our warehouse and fulfilment teams to ensure all orders are dispatched accurately and in a timely manor, and work together to constantly improve our processes and ensure we hit our Sales and Warehouse and Fulfilment KPIs.

• Present data and reports around key customer service metrics and customer feedback to Head of Sales.

• Manage “Brew Man”, our brewery management software, to monitor stock, place orders and produce reports.

• Work closely with our marketing team to send out bi-weekly email communications.

• Preparing report data for our Financial Controller.

• Manage and provide best in class customer service for our E-Commerce channel, which includes emails / calls / live chat / resolving issues and working closely with distribution team to ensure KPIs are met. 

• Uploading and updating product information on the online shop.

• Oversee small customer collections and courier dispatch.

• Chase overdue debt when required.

• Managing and maintaining stock on our online marketplace platforms such as Eebria Trade, Sellar and Shopify.

• Central coordination of sales related marketing materials: Inputting in to label and keg badge ordering and stock management and Point Of Sale items.

• Welcoming visitors and contractors to site as required.

• Stock office supplies.

• Additional support to other office based teams is required on an ad-hoc basis alongside the main sales administrative duties. The nature of this work will depend on capacity and priorities. 

About You

• Enjoy working directly with customers and delivering exceptional customer service.

• Calm and professional manner on the phones and in person.

• Collaborative, responsible and accountable, as you will work closely with a number of internal stakeholders.

• Flexible and comfortable with change, as often priorities and timescales will change so need to be able to adapt and respond positively to this.

• Proactive and looking to constantly improve processes and the service provision this role provides and keen to contribute to the growth of the business.

• Enjoy being part of a hard working, busy team.

• Excellent organisational and administrative skills with great attention to detail.

• Proficiency in Microsoft Office Suite, Google Drive and knowledge of using databases.

• A practical, problem solving mindset.

• Excellent written and verbal communication skills.

• A customer-centric approach.

• The ability to multitask effectively.

About Us

Wiper and True is a Brewery dedicated to making Beautiful Beer and providing an extraordinary place to work and visit. Our employees enjoy a work culture that promotes trust, inclusivity, teamwork and a continuous drive to improve and support each other.

Wiper and True benefits include pension, family and friends discounts on products and taproom, enhanced holiday, parental leave and sick pay, plus opportunities for continuous professional development. Flexible working and job-shares will be considered.

We are an equal opportunities employer. We welcome applicants from all backgrounds and communities, and those that are currently underrepresented in our workforce. This includes, but is not limited to, ethnically diverse candidates, candidates with disabilities and female candidates.

Location: Old Market, Bristol

Hours: Full time 37.5 hours per week, we are looking for someone to work the following working hours and to be office based. 

Monday 8am-4pm 

Tuesday to Friday 9-5pm

Some remote working or flexibility with hours can be considered Wednesday to Friday. 

Salary: Salary circa £25,000 - £27,000 per annum, plus bonus. 

How to apply

Please click on the apply here link and follow the instructions on our vacancies page and you will be able to upload your CV. Please also include a cover letter to tell us, in approximately 300 words, why you think you would be the perfect person for Wiper and True and this role.

By submitting your application to Wiper and True you are agreeing that you have read and understood Wiper and True’s Privacy Notice for Job Applicants, which can be found here:

www.wiperandtrue.com/applicant-privacy