The Senior Keyholder/Bar Supervisor position requires you to work operationally in our Arnolfini Café Bar in an elevated leadership role.

Reporting to our General Manager your focus is geared towards assisting in the operational running of the venue alongside the rest of the management team. You will play a crucial part in driving and inspiring the team on shift to hit the shift revenue target while consistently displaying exceptional customer service.

We have full time and part time hours available. Your hours and days of work will vary, including evenings and weekends, but we will endeavour to accommodate a working pattern that fits with your needs in line with those of the rest of the team.

The Job

The role is primarily supporting the General Manager, Assistant Managers and Front of House team in opening and closing the venue, as well as running shifts in the absence of the line managers mentioned above.

Your role requires you to offer greater direction to the rest of the Arnolfini team, which in turn means your responsibilities are heightened. You are expected to lead the team and to run shifts on your own when line managers are absent.

We expect you to display confidence and excellent communication skills within the existing management team.

This is a great opportunity to develop your leadership skills and progress through the department.

Key Responsibilities

• Work closely with the Venues Management team and existing bar team to ensure a successful and smooth weekly service, in which revenue targets are achieved.

• Open and close the venue to the highest standard.

• In doing so, you will follow all Health & Safety procedures and Company Policies.

• Write End Of Night (EON) reports detailing key information on the shift, and send them to all relevant stakeholders.

• Ensure procedures and Standing Operating Procedures (SOPs) are followed by all team members.

• Be open to taking on extra responsibilities, such as line cleaning, cellar deep clean and stock takes and ordering, as and when required.

• To go the extra mile, leading by example to the rest of the team that displays the characteristics and qualities that makes you ideal for the role.

Skills & Experience Requirements

• Exceptional organisational and time management skills.

• Excellent communication skills, both with internal team members and customers.

• Ability to deliver exceptional customer service.

• Previous experience of the internal workings of a high volume bar and the responsibilities associated with it.

• Previous experience of being compliant with your employer’s policies and Health & Safety procedures.

• An ability to multi-task and problem solve.

• An ability to work independently, but also to know when it’s time to call in support on a task/decision.

• Excellent interpersonal skills and an ability to clearly communicate the brand’s key values and proposition.

• Passion for food, beverage and genuine hospitality.

Why come and work for us?

Wiper and True is a brewery dedicated to making Beautiful Beer and providing an extraordinary place to work and visit. Our employees enjoy a work culture that promotes trust, inclusivity, team-work and a continuous drive to improve and support each other.

Wiper and True is a registered Living Wage Employer and our benefits include cycle-to-work and tech schemes, beer and merchandise allowance, family and friends discounts on products and at our taproom, and opportunities for continuous professional development. Flexible working and job-shares will be considered.

We are an equal opportunities employer. We welcome applicants from all backgrounds and communities.

Location:  Arnolfini Café Bar

Salary:  £14.30 per hour

Hours: We have full time and part time hours available, with a minimum 20 hours each week, hours will vary over a Monday to Sunday rota with evening and weekend work essential.

How to apply

Please click on the apply here link and follow the instructions on our vacancies page, where you will be able to upload your CV and answer a couple of questions.

We are happy to make any reasonable accommodations to the application process to ensure any barriers are removed and the process is supportive. If you require any adjustments or support, please get in touch directly via the messaging options on the connect page, or via email to people@wiperandtrue.com.

By submitting your application to Wiper and True you are agreeing that you have read and understood Wiper and True’s Privacy Notice for Job Applicants, which can be found here:

http://www.wiperandtrue.com/applicant-privacy